The Art and Business of Speech Recognition: Creating the Noble Voice Review

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The Art and Business of Speech Recognition: Creating the Noble Voice ReviewBlade Kotelly is the one person in voice design whose attention to the human possibilities of a well-designed voice user interface provides assurance that humanizing our machines will not mechanize humanity. This treatment does not, however, merely try to convince aspiring designers to make their interfaces sound human. It illustrates how a designer can avoid ambiguity, aim for the most graceful styles of retries and error recovery, and how emotive responses can help to implicitly communicate the system's capabilities and limitations without requiring lengthy, explicit descriptions to be read out.
Though they are sometimes subtle, the issues and solutions outlined here are broadly explained, and this fosters an appreciation of each and leaves readers better equipped to anticipate where the next one may lie.
Kotelly is not delivering a text book which seeks to catalog countless dos and don'ts of design. Rather, he takes what I feel is the proper tack of showing by example how problems arise and listing not one, but a variety of choices a designer could make to avoid the problem. The result is not a series of commandments, but a richly illustrated outline of a well-developed philosophy of design and depiction. The work, I feel, helps the reader to appreciate the impulses that shaped Kotelly's leading work in the field, and to promote in him/her a sense of how they can develop their own affinity for designing systems that work efficiently and are received warmly.
If you truly think that a book will help you break into this field or expand your mastery within it, this is an excellent choice. It will inform you and prompt you to think well beyond the content it directly offers. It is perfect to get you thinking more passionately and expansively of what is possible in voice user interface design.The Art and Business of Speech Recognition: Creating the Noble Voice OverviewAutomated speech recognition (ASR) applications are poised to grow at a phenomenal pace. These systems allow you to speak naturally on the phone, while a computer system both understands what you say and answers knowledgeably. We all increasingly experience such applications when we telephone airline or financial companies for information. Other industries experimenting with these systems include automotive, security, and consumer goods companies. The key to the success of these systems is the design and development of effective voice user interfaces (VUIs). This is both an art and a science that requires an understanding of language, user needs, business requirements, and digital technology. This book provides an overview of this emerging field. It explains, both for managers and developers/designers new to VUIs, what the issues, challenges, and opportunities are, and gives a clear sense of what a well-designed system requires. Using real-world examples from successful, large-scale systems, it shows how a good speech recognition system can save a company money, increase customer satisfaction, and even grow revenue.

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